Shipping + Refunds

Shipping within Australia

We do our best to keep shipping costs down as much as possible. All our orders are posted via Australia post, with an express post option.

Shipping Internationally //

 We are working on this....

Delivery Times // 

 We do our best to get your order to you as soon as possible, usually packed within 24 to 48 business hours. 

Australia Standard Shipping: Domestic delivery within 3-7 business days in National Metropolitan areas

Australia Express Shipping: We currently use Australia Post, please refer to their website for express shipping timeframes to your area. 

Damaged goods //

Unfortunately we are posting a delicate product and from time to time the glass may break. We sincerely apologise if this happens to you. We take great care in packing them, however can not predict how they are handles along the way. If your candle is broken upon delivery, please email us a photo along with your oder number/invoice and we will happily post another one out to you immediately at our cost.

Refund //

Should you require a refund for damaged good or if you are unhappy, please contact us for a resolution. Refunds may be considered for appropriate reasons minus shipping cost.

Contact // 

If you have any questions regarding shipping please email us thehappyfolk@outlook.com